Effective Date: 22/12/2025
Last Updated: 22/12/2025

At Emorrah Jewellery and Lifestyle LLP (“Emorrah”, “we”, “us”, or “our”), your satisfaction and trust are central to our business. While we take utmost care to deliver high-quality jewellery products, if you are not entirely satisfied, we offer a 3-day Return & Exchange Policy along with a structured Grievance Redressal to ensure transparency.

Eligibility for Returns & Exchanges

Customers may request a return or exchange within 3 calendar days of product delivery. Products must be:

  • Unused, unworn, and in original condition
  • Returned with original invoice, packaging, tags, authenticity certificates (if any), and accessories (if any)
  • Free from scratches, damage, alterations, or resizing post-delivery

Non-returnable/non-exchangeable items include:

  • Customized, engraved, or personalized jewellery
  • Gift cards, vouchers, and promotional freebies
  • Products purchased under clearance, final sale, or “non-returnable” tag

Return & Exchange Process

  • Write to us at ca**@*****ah.com within 24 hours of delivery, mentioning your order number and reason for return/exchange.
  • Attach clear photos/videos of the product and packaging for verification.
  • Once approved, our logistics partner will arrange a reverse pickup for domestic orders within 3-5 days.
  • Currently, we are not accepting international return requests.

Refund Policy

Refunds are processed only after the returned product passes our Quality Check (QC).

Timelines:

  • Prepaid orders (UPI, Net Banking, Debit/Credit Cards, Wallets): Refund to original payment method within 10–12 working days.
  • Cash on Delivery (COD) orders: Refunds issued as Credit in your account if you have created one (recommended).

Note: Shipping amount is non-refundable.

Exchange Policy

Exchanges are initiated after the returned product clears QC. If the requested product is unavailable, you may opt for a refund as per the above policy.

Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or wrong product, notify us within 24 hours of delivery at ca**@*****ah.com with photos/videos. Verified cases will qualify for a free replacement, refund, or exchange.

Shipping Costs

  • Domestic returns/exchanges: Free pickup service provided for eligible requests.
  • International returns/exchanges: Currently, we are not accepting return requests from international customers.

Quality Check (QC)

All returned items undergo strict QC at our facility. Products failing to meet eligibility standards will be returned to the customer, and no refund/exchange will be processed.

Grievance Redressal

Grievance Officer: Mr. Sanjay Kumar
Designation: Director – Operations, Emorrah Jewellery and Lifestyle LLP
Email: ca**@*****ah.com

  • Customers may submit complaints by email or phone.
  • All grievances will be acknowledged within 48 hours of receipt.
  • Resolution or status update will be provided within 30 days of filing the complaint.

Policy Amendments

Emorrah reserves the right to update or modify this Return & Exchange Policy at its sole discretion. Updates will be posted on this page with a revised effective date.